Privacy Policy

This Privacy Policy explains how the operator of this service collects, uses, discloses, stores, and protects personal data when you use our online platform, request information about ATM maintenance and repair services, request a quotation, or schedule a service appointment.

We handle personal data in accordance with applicable privacy laws, including Singapore’s Personal Data Protection Act 2012 and, where applicable, the European Union General Data Protection Regulation.

Information We Collect

Depending on how you interact with our service, we may collect the following information:

• Your name, business name, job title, and business contact details.
• Details about the ATM, including its model, brand, location, maintenance history, fault symptoms, and parts or repair requirements.
• Information you provide when requesting a quotation, arranging preventive servicing, or scheduling a repair appointment.
• Records of your enquiries, service requests, agreements, and related business interactions.
• Technical information such as browser type, device information, approximate location, access times, and usage data collected through cookies or similar technologies.

How We Use Personal Data

We may use personal data for the following purposes:

• Responding to enquiries and providing information about ATM maintenance and repair services.
• Preparing quotations and assessing service requirements.
• Scheduling and coordinating troubleshooting, repairs, parts replacement, and preventive servicing.
• Maintaining service records and managing business relationships.
• Operating, securing, analysing, and improving our online platform.
• Complying with legal, regulatory, accounting, and insurance requirements.
• Detecting fraud, preventing misuse, and protecting the safety and security of our personnel, systems, and customers.

Legal Bases for Processing

Where the GDPR applies, we process personal data when necessary to provide requested services or take steps before entering into a contract, to comply with a legal obligation, for our legitimate interests where those interests are not overridden by your rights, or with your consent where consent is required. Under Singapore law, we collect, use, and disclose personal data in accordance with applicable consent, notification, deemed-consent, and other lawful bases under the Personal Data Protection Act 2012.

Disclosure of Personal Data

We may disclose relevant personal data only where reasonably necessary to:

• Technicians, subcontractors, parts suppliers, and service partners involved in fulfilling a requested service.
• Technology, hosting, security, accounting, and administrative providers that process data on our behalf.
• Professional advisers, insurers, auditors, and legal representatives where appropriate.
• Government authorities, courts, regulators, or law-enforcement bodies where disclosure is required or permitted by law.

We do not sell personal data. We require service providers handling personal data for us to use appropriate safeguards and to process the information only for authorised purposes.

International Data Transfers

Some service providers may process personal data outside Singapore or the country in which you are located. Where required by law, we use appropriate safeguards for international transfers, such as contractual protections, recognised adequacy mechanisms, or another lawful transfer method.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, recordkeeping, dispute resolution, security, and legal or regulatory compliance. When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with our retention practices and applicable law.

Cookies and Similar Technologies

Our online platform may use essential cookies and similar technologies to operate correctly, maintain security, remember preferences, and understand how the platform is used. Where consent is required, non-essential cookies will be used only after you provide consent. You may adjust your browser settings to manage cookies, although disabling certain cookies may affect functionality.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, alteration, loss, or destruction. No online transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent where processing is based on consent.
• Request restriction or objection to certain processing.
• Request deletion of personal data where legally available.
• Request portability of certain personal data where the GDPR applies.
• Lodge a complaint with the relevant data protection authority.

We may need to verify your identity before responding to a request. We will respond within the period required by applicable law and may apply lawful limitations or fees where permitted.

Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal data from children through our online platform.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be published on our online platform, and material changes will be communicated where required by law.

Contact and Complaints

For privacy requests or complaints, please write to the operator of this service at: 5 Tanglin Hill, Singapore 248816. Please include sufficient information to identify your request and the relevant service interaction.